Cheap HeadsetsUSB Headsets for Call Centres: Buying Guide
What to look for when buying USB headsets for call centre and contact centre use.
Summary
USB headsets are a common choice for call centres: plug-and-play, no batteries, stable audio. Consider comfort, microphone quality, mono vs stereo, and bulk pricing when choosing. Value options can reduce cost per seat.
Why USB headsets in call centres?
USB headsets connect directly to the agent's computer and work with softphone and contact centre software. They avoid Bluetooth pairing issues and do not require charging during the shift. Audio is typically consistent, and most models are recognised automatically by the operating system. Jabra, Plantronics (Poly), EPOS and Logitech all offer USB models aimed at call centres; budget options from Mairdi and similar suppliers can meet typical requirements at lower cost.
Key features to consider
Comfort: Agents may wear the headset for hours. Padded headband and earpads, and weight, matter. Microphone: Noise-cancelling or noise-reducing mics help in open-plan environments. Mono vs stereo: Mono (one earpiece) lets agents hear ambient noise; stereo (both ears) can improve focus. In-line controls: Volume and mute on the cable improve usability. Compatibility: Verify support for your softphone and contact centre platform.
Bulk buying and discounts
When equipping many seats, standardising on one or two models simplifies ordering, training and support. We offer bulk orders and bulk discounts on USB headsets. We service Sydney, Melbourne, Brisbane, Adelaide, Canberra and Hobart and their main suburbs. Contact us for a quote. For other hardware such as switches, routers or phone systems, our partner Telco Broker can assist.
Frequently asked questions
Mono or stereo for call centres?
Mono is common for inbound/outbound voice; agents can hear the room. Stereo is useful when agents need to focus solely on the call or listen to audio prompts.
Do you offer bulk discounts?
Yes. Contact us with your headcount and requirements for a quote.